Return and Refund Policy

Return and Refund Policy – Maison Chic

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Maison Chic website.

Contact Information

For questions about returns and refunds, please contact our customer service:

Email: info@maisonchic.co.uk
Phone: +447380950892
Address: No. 8 Luk Hop Street, Luk Hop Industrial Building Unit D3 11th Floor, San Po Kong, Kowloon, 999077, Hong Kong

Return Window

Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Return Instructions

Return Notification: Email info@maisonchic.co.uk with your order number and the reason for return.
Return Authorization: Our team will review your request and send instructions. If eligible, a prepaid return label will be provided.

Packaging and Shipping

Pack the item securely in its original packaging, with all tags and labels attached.
Include the return authorization form and any relevant documents or images.
Download and print the return label from the link provided in our email.

Return Costs

Defective Products: Free return shipping. Applies to incorrect, damaged, or otherwise faulty items.
Change of Mind: Customers are responsible for return delivery costs.

Specific Return and Refund Conditions

Change of Mind: Return within 30 days if the item is unused, undamaged, and in original packaging.
Defective Goods: Contact us immediately. We’ll cover return shipping and issue a refund or send a replacement.
Damaged Goods: Send photos within 48 hours of delivery. If approved, we’ll cover return shipping and offer a solution.
Incorrect Product Received: We’ll cover return costs and send the correct item.
Product Never Arrived: Contact us. If the courier cannot locate your order, we’ll issue a full refund or replacement.
Cancellation Before Shipping: You can cancel your order at any time before it is shipped. If already shipped, follow the return procedure.

Policy for Damaged or Defective Goods

Contact our support team within 48 hours of receiving a damaged or defective item. Attach clear photos of the issue. After inspection and approval, we will provide a replacement or full refund.

Policy for Non-Damaged Goods

Changed your mind? You may return the product within 30 days if it is unused, undamaged, and in original packaging.

Timelines

Return Window: 30 days from delivery.
Processing Time: Refunds processed within 7 business days after receipt and inspection.
Approval Conditions: Product must be unused, undamaged, and in original packaging.
Refund Period: Up to 7 business days after approval.
Refund Method: Original payment method.

Exceptions to the Return Policy

The following items cannot be returned:

Custom or personalized products
Hygiene-related items (e.g., socks, underwear), unless unopened and unused

Return Address

Send all returns to: 2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang

Shipping Method and Costs

Shipping Method: DHL with Track & Trace
Restocking Fee: £0

Legal Rights

This policy does not affect any of your legal rights under UK consumer law.

Questions?

Visit our FAQ or contact our support team at info@maisonchic.co.uk